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WHEN A DEATH OCCURS You may have Funeral or Cremation Arrangements When you visit Haisten McCullough Funeral Homes to arrange a service, we'll explain all your options so that you can make informed decisions. We'll help you to personalize the service so that it has meaning for family and friends. We'll listen. And most important... we'll respect your wishes.
These are very personal decisions, which only you can decide. When a death occurs it's important to select the day and time of the funeral or cremation service carefully. You'll want to allow enough time for out-of-town guests to make travel arrangements The Dignity Memorial Bereavement Travel program may not be available through all airlines. Certain restrictions may apply. In addition to the planning of the service itself, personal data will be required for the completion of legal certificates and permits, insurance and Government forms. Social Security, military, company pension, banks and Medicare may require notification, as well as financial advisors, attorneys and other authorities and businesses affected by the death. Here is a quick checklist of information about the deceased that will need to be provided to the funeral director at the time of death.
Click Here To order additional Information on-line or call 770-229-4994 Haisten McCullough Funeral Homes, Inc. is an honored Dignity Memorial™ Provider. Dignity Memorial represents a network of over 2,000 funeral, cremation and cemetery providers delivering the same high service standards. Affiliation is by invitation only, and participation is based on rigid monitoring and evaluation of service performance. Each and every Dignity Memorial providers are guaranteed to have superior quality standards that deserve the mark. Dignity Memorial Funeral and Cremation providers like Haisten McCullough Funeral Home are committed to service beyond expectation before, during, and after the ceremony. What does that mean to you? Only that we offer services, merchandise and value-added benefits no one else in Central Virginia can match:
In the event that a surviving family member is not 100% satisfied with any aspect of the service you selected, we will make every effort to correct the situation immediately. If the situation cannot be corrected, your family will receive a full refund for that portion of the service. This is our promise of your family’s satisfaction.
The service you select is fully transferable and will be honored by any Dignity Memorial service provider within our network of more than 1500 funeral homes throughout the United States and Canada. If you move more than 75 miles from your current residence your prearranged service moves with you. Picking Up The Pieces® is an award-winning series of books and videotapes designed to help people cope with the loss of a loved one.
The Compassion Helpline is a service offered through Dignity Memorial Providers to help those in grief. It gives you somewhere to turn for help, especially if those who normally support us, like clergy, family or friends are unavailable. The Compassion Helpline is a 24-hour-a-day, 365-day-per-year counseling resource. It is staffed at all times by licensed professionals especially trained in grief counseling. The Aftercare Planner is a comprehensive, step-by-step system to help families organize and manage business matters that must be handled after a death. It helps families prioritize and complete many of the tasks related to settling an estate, such as filing insurance claims, closing bank accounts, selling a home, and tracking payments owed to the estate. It includes complete instructions and 70 prewritten letters. It is also available with an interactive CD. An instructional manual with video is also included.
In the unfortunate event that a child or grandchild from birth to their 21st birthday dies while your Dignity Memorial Plan is in effect, we will provide complete funeral or cremation services, free of charge, up to the level of the service you originally selected. This is our way of helping you and your family through a very difficult time. Click Here To order additional Information on-line or call 770-229-4994 As a benefit for selecting a Dignity Memorial funeral provider, four members of the immediate family of the deceased are eligible to use the Dignity Memorial Travel Desk to arrange travel to their arrangement conference, funeral, memorial or graveside service. Most travelers will find fewer restrictions and significant savings because of the special rates negotiated for the Travel Program. This service will assist with arranging air, hotel and rental car services.
In the days following the death of a loved one, there are many people to be notified. The telephone card provides long-distance service, free of charge. Your loved ones will appreciate the support they get from family and friends, near and far. Click Here To order additional Information on-line or call 770-229-4994 Planning the details of a funeral or cremation service in advance relieves friends and family members of making such decisions at a time of sorrow and stress. It also is helpful to record important family and estate information in one document, so that others can easily locate these essential details. To meet these objectives, Dignity Memorial™ and Haisten McCullough Funeral Homes designated a Personal Planning Guide that is offered free of charge to the community. The 30-page guide is clear, concise and easy to complete. Designed for both couples and single persons, the booklet begins with a vital statistics section. It also asks for valuable armed forces information, such as location of military discharge papers and service serial number. Other sections include banking, credit card, life insurance and real estate holdings data. There’s also a medical history section. The second half of the guide presents detailed instructions for a funeral or cremation service, and list organizations and close friends for notification purposes. Click Here To order additional Information on-line or call 770-229-4994 The Everlasting Memorial is a memory archive, created to celebrate the life of a loved one, accessible around the world, 24 hours a day, seven days a week, and preserved to share with future generation. - link to What is Mem®
In the event death should occur away from home, emergency assistance intervenes quickly and directly upon notification. One call activates the Away From Home emergency protocol and handles every detail for you. If death occurs in a foreign country, Away From Home Protection efficiently navigates through international language and cultural barriers. These are situations no one should face alone. link to from home What is an Everlasting Memorial ® Membership in OmniAccessSM Custom* give you and all eligible family members access to a number of valuable paid-in-full and reduced rate legal services for one full year. As a member of Omni Access Custom, you receive legal services supported by a network of over 10,000 attorneys. link to. After Care & Community Service Programs In addition as members of the Dignity Memorial network, we sponsor programs that protect the vulnerable, comfort the bereaved, and honor the memory of public servants and the military. In dozens of ways, the mark of Dignity Memorial also symbolizes our pride and concern for the community we are privileged to serve. Robert Stuber, a former police officer in the San Francisco Bay area, saw first hand the difficulties in solving the crime of child abduction. He knew he had to take action. In the last four years, Stuber has become a national expert on the subject of abduction prevention, evasion and escape. In that time, he founded Kid Watch and wrote MISSING! Stranger Abduction: Smart Strategies to Keep Your Child Safe, to help parents teach their children to prevent and evade a dangerous situation. From the materials in MISSING he developed the Escape School program for families. The subject is so compelling that "The Oprah Winfrey Show" and Good Morning America" are among hundreds of national and local broadcast and print media that interview Stuber daily. These appearances developed such momentum that Stuber started traveling the country with Escape School, a program designed to give parents and children a proactive means to combat their fears. "The fear," he said, "quickly fades and is replaced by constructive ideas and proactive attitudes." Escape School is sponsored nationally by Dignity Memorial providers and locally by Haisten McCullough Funeral Homes, Inc. We at Haisten McCullough Funeral Homes are concerned with the quality of life in our community. For more information on related books and Escape School videos, or to schedule a presentation, we have a form that is available for ordering online by clicking here call 770-229-4994 or email us at manager@haistenmcculloughfuneralhome.com or visit the Escape School website at This program educates seniors about consumer fraud, cons and scams, home break-ins and travel safety. Other topics may include ATM safety, telephone fraud, Internet fraud, new car safety options, neighborhood watch programs and crime reporting tips. Developed by Robert Stuber, a nationally recognized safety expert, the Smart and Safe Seniors program is approximately one hour, and may be held at our funeral home, local churches or community centers. There is no fee to attend. For more information on related books and Safe Seniors videos, or to schedule a presentation, call 770-229-4994 or email us at manager@HaistenMcCulloughfuneralhome.com or visit the Safe Seniors website at www.smartandsafe.com Click Here To order additional Information on-line or call 770-229-4994 This award-winning program makes bereavement resources available to the community at no charge. Featuring literature and videotapes for distribution by our staff. Picking Up The Pieces acknowledges the emotional distress experienced by friends and family members as it relates to a loved ones death. Nationally renowned grief therapists produced the literary and video components of Picking Up The Pieces. The complete series includes:
For more information about Picking Up The Pieces call 804-288-3015 for Polly Starnes or email us at manager@HaistenMcCulloughfuneralhome.com Click Here To order additional Information on-line or PUBLIC SERVANTS PROGRAM Recognizing the courage and selfless service of firefighters, and those who serve in law enforcement and EMS, Dignity Memorial funeral, cremation and cemetery providers created the PUBLIC SERVANTS PROGRAM for emergency service personnel. This benefit provides dignified and honorable tributes, at no cost, for career and volunteer firefighters, and law enforcement officers who fall in the line of duty. The Homeless Veterans Burial Program Dignity Memorial funeral and cemetery providers are honored to administer the Homeless Veterans Funeral Program in selected city’s across the nation. In partnership with the Veterans of Foreign Wars, the Veterans Administration, the U.S. Department of Veterans Affairs, local veterans organizations, medical examiners, coroners, and veterans advocates, Dignity Memorial funeral and cemetery providers help to ensure that eligible veterans receive the honors in death that their service in life merited. L.I.F.T. - Living Information for Today offers social support to widows and widowers. This encouraging program helps those who have experienced loss improve their lives through fellowship, personal involvement and community contribution. By hosting organized monthly events, such as luncheons, seminars, field trips and other excursions, L.I.F.T. gives members opportunities to establish new relationships. For more information about L.I.F.T. call 804-288-3015 email us at manager@HaistenMcCulloughfuneralhome.com. Click Here To order additional Information on-line or call 804-288-3015
Veteran's Burial Allowance. A VA burial allowance is a partial reimbursement of an eligible veteran's burial and funeral or cremation costs. For a non-service related death prior to December 1, 2001, the VA will pay up to $300 towards burial and funeral expenses, and a $150 plot interment allowance. For deaths on or after December 1, 2001, the VA will pay $300 towards burial and funeral expenses and a $300 plot interment allowance. If the death occurs while the veteran was in a VA hospital or under contracted nursing home care, some of the costs for transporting the deceased's remains may be reimbursed. For a service-related death prior to September 2001, the VA will pay up to $1,500 towards burial expenses. For deaths on or after September 1, 2001, the VA will pay $2,000. If the veteran is buried in a VA National Cemetery, some or all of the cost of moving the deceased may be reimbursed. To determine the final reimbursement amount, an "Application for Burial Benefits" (VA Form 21-530) must be submitted to the VA. Reimbursement is made to the claimant. You also should attach proof of the veteran's military service (DD Form 214), a death certificate, and copies of the funeral and burial invoices. To facilitate receiving veterans' benefits for which you are eligible, your family will need the following documents at the time of death.
Headstones and Markers Any deceased veteran discharged under conditions other than dishonorable is eligible for a standard Government headstone or marker. The VA, upon request, and at no charge to the applicant, will furnish a Government headstone or marker for the grave of any deceased eligible veteran in any cemetery around the world. For all deaths occurring before December 27, 2001, the VA may provide a headstone or marker only for graves that are not marked with a private headstone. Flat markers are available in granite, marble, and bronze and upright headstones in granite and marble. The style must be consistent with existing monuments or markers at the place of burial. Niche markers are also available. (A niche is a recessed compartment in which an urn is placed containing ashes.) An "Application for Standard Government Headstone or Marker for Installation in a Private or State Veteran's Cemetery" (VA Form 40-1330) must be submitted. If you would like to be buried in a private cemetery, you should complete this form in advance and place it with your veteran's military discharge papers for use at the time of need. United States Flag Most veterans are eligible for a United States flag. However, only one flag may be provided per veteran. A flag is provided at no cost to drape the casket or accompany the urn of a deceased veteran. Generally the flag is given to the next of kin. Upon the request of the family, an "Application for United States Flag for Burial Purposes" (VA Form 21-2008) must be submitted along with a copy of the veteran's discharge papers. Flags may be obtained from VA regional offices and most U.S. post offices or by submitting a copy of the DD Form 214. Military Honors Ceremony As of January 1, 2000 and upon the family's request, the law requires that every eligible veteran receive a military funeral honors ceremony, which includes the folding and presentation of the United States flag and the playing of "Taps". This is performed by a military funeral honors detail consisting of two or more uniformed persons and at least one person who is a member of the veteran's branch of the Armed Forces. This Department of Defense program calls for the funeral home director to request military funeral honors on behalf of the veteran's family. Our funeral home works with various veterans' organizations to assist in the provision of military funeral honors. Presidential Memorial Certificate Initiated in March 1962, a "Presidential Memorial Certificate" is an engraved paper certificate, signed by the current President, to honor the memory of honorably discharged, deceased veterans. Eligible recipients of the certificate include the deceased veteran's next of kin and loved ones. More than one certificate may be provided. Eligible recipients, or someone acting on their behalf, may apply in person at any VA regional office or by U.S. mail only. There is no form for requesting a Presidential Memorial Certificate, however, our staff can provide you with assistance. National Cemeteries In general, any member of the Armed Forces of the United States who dies while on active duty or any veteran who was honorably discharged is entitled to burial in a VA National Cemetery. Under certain conditions, the spouse and minor children of an eligible person also are entitled to this benefit. Burial in a VA National Cemetery includes an assigned grave, if space is available, opening and closing of the grave, a grave liner for casketed remains, a Government headstone or marker and perpetual care at no cost to the family. Ashes are buried or inurned in VA National Cemeteries in the same manner and with the same honors as casketed remains. Graves in VA National Cemeteries cannot be reserved in advance. Of the 120 VA National Cemeteries, only 61 are open to the burial of casketed remains or ashes, 26 can accommodate only the burial of ashes and the burial of family members of those already interred, and 33 are closed to burial of casketed remains but may be able to accommodate family members in already-occupied graves. Our staff can assist you by contacting the VA National Cemetery where the burial is desired to determine the options still available and can provide you with guidance and assistance in completion of the required paperwork. In addition, many of Dignity Memorial's over 400 affiliated cemeteries offer veteran's sections.
(These benefits may be changed at any time. It's important that you contact your local VA office for the most current information. Although every effort has been taken to accurately collect and prepare this information, please be aware that all details and exceptions are not addressed. It is therefore very important to contact your state VA office to determine applicable benefits. The information provided above should not be construed as legal advice. Please consult your attorney should you have legal questions.) ...IMPORTANT If you will qualify for Social Security benefits, you should go to the Social Security office before going to the Veteran's Administration office. Once you have all the forms and information that apply to you, call the VA office and make an appointment to file your claim. Our funeral home will complete the necessary forms for the veteran’s burial allowance. We will also apply for and secure the flag and a government grave marker. The Veteran’s Administration will determine what amount, if any, will be paid. Contact the local Veteran’s Administration Office to apply for other benefits. Veteran’s Administration office in Richmond 718 E. Franklin St. Richmond, Va. 23219 804-771-1825 For more information about veterans benefits we can assist you or you can call the Veterans Administration at 1-800-827-1000 or visit their website at www.va.gov | |
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never spoken about, or taken time to reflect on, how you would like to be remembered. What are your wishes? What would you like? And perhaps more importantly... what don't you want? When a death occurs, it's a difficult experience for family and friends. It's a very emotional time. Important decisions have to be made quickly. Sometimes the process may seem overwhelming but here are some general guidelines about the types of decisions necessary to create a meaningful service. Thinking about these decisions in advance will help you and your family prepare. For your convenience, we've included space in this booklet for you to record your wishes. 
and time for family and friends to read the obituary and arrange for time off work. When you select a Dignity Memorial provider, four members of the immediate family of the deceased are eligible to receive special savings on airfares offered through the Dignity Memorial Bereavement Travel Program* to attend a funeral, memorial, or graveside service. The Bereavement Travel Program is offered exclusively through Dignity Memorial providers and offers significant savings on airline travel across the United States and to and from certain international destinations, including Canada. These savings may be lower than the standard airline "bereavement" travel fares and have fewer restrictions. 
Veterans qualify for many additional benefits because of their service, but securing them may take some time and effort.
A wise decision that shows you care Planning a funeral or cremation service isn't the easiest subject to talk about. That's why we've provided the following information. It explains why many people find that prearranging is the best decision for themselves and their family. A sensible way to make infor
